On this episode I shared ideas and strategies on how we can turn negative feedback into positive. Negative feedback is an opportunity to grow and learn. Your most unhappy guests are the greatest opportunity for growth. If you enjoyed this episode, you can subscribe to this podcast on iTunes, Spotify or Stricher. If you have any questions, please ask…
Last week I read an article that said Google is secretly launching a new booking experience. Well I had a look at what they are doing and noticed that the new site is a carbon copy of Google Flights and could have a similar effect on the hotel booking market. Google Hotels offers similar tools and functionality…
On today’s episode we had a very interesting conversation with Adam Rowledge about why it’s important to invest in people, the biggest issue in the hospitality industry and how we can build a more effective and profitable hotel. He shared with us how he and his team implements strategies on creating a better customer service…
Everybody can build a business, not a lot can build a brand. On today’s episode we talked about why it’s important to build a brand not just a business. If you enjoyed this episode, you can subscribe to this podcast on iTunes, Spotify or Stricher. If you have any questions, please ask me anything you would like on Instagram, Facebook or Twitter. You…
We are excited to announce that our CEO, Alexander Novicov will be the keynote speaker alongside other inspiring and talented individuals at the Hotel Technology Innovation Summit in Amsterdam, Netherlands on the 28th-29th March. The Summit is for true visionaries and thought leaders from every nook and corner of the hotel industry. You will be…
We are excited that our podcast has been nominated as one of the top 5 hotel podcasts in the world. We’ve never thought of winning an award or being nominated for our podcasts. Our goal has been and still is to produce high-quality content that makes a difference. We put a lot of energy, time…
On today’s episode I talked about why PR is dead if we don’t have the fundementals. If you enjoyed this episode, you can subscribe to this podcast on iTunes, Spotify or Stricher. If you have any questions, please ask me anything you would like on Instagram, Facebook or Twitter. You can subscribe to our weekly complimentary newsletter were we find the best stories, case studies…
Content marketing plays a vital role in hotel’s marketing that’s why it’s fundemtnal to have a content strategy for your hotel if you want to increase trust, loyalty and ultimately direct bookings. If you enjoyed this episode, you can subscribe to this podcast on iTunes, Spotify or Stricher. If you have any questions, please ask me anything you would…
I always say, ‘Normal is boring’, because nobody pays attention to normal. Normal doesn’t move things; people don’t share average things with their friends, right? Can you imagine a friend going to the movies and coming back to you bragging about the average movie he watched? Nobody shares average. In content marketing, we have an amazing…
Millenials think differently and they book differently. On this episode I share with you ideas on how to appeal to millenials travellers. If you enjoyed this episode, you can subscribe to this podcast on iTunes, Spotify or Stricher. If you have any questions, please ask me anything you would like on Instagram, Facebook or Twitter. You can subscribe to our weekly complimentary newsletter were we…