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Episode 23: Why It’s All About People with Adam Rowledge

On today’s episode we had a very interesting conversation with Adam Rowledge about why it’s important to invest in people, the biggest issue in the hospitality industry and how we can build a more effective and profitable hotel. He shared with us how he and his team implements strategies on creating a better customer service at Georgian House Hotel in London.

I apologize for the bad sound quality from my behalf, I made a mistake with the setup and didn’t notice it, you can hear Adam perfectly well but when I ask a question or comment my sound is horrific. 

You can follow Adam on Instagram or Twitter here.

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